Privacy policy

Last updated: June 2026

This Privacy Policy describes how APEXTRAIL DIGITAL LLC, operating the Ilovecarlins brand, collects, uses, and shares information about you when you visit ilovecarlins.com or make a purchase from our store. By using our website, you agree to the collection and use of information as described in this policy.

Our primary purpose is selling camping cookware. We collect only the information necessary to fulfill your order and provide customer support. We do not collect personal information as a primary business purpose, and we do not sell your personal information to third parties.

Information We Collect

Contact and order information:

Name
Email address
Shipping and billing address
Order details and purchase history

Payment information:

Payments are processed securely through PayPal using SSL encryption
We do not store your credit card number, bank account details, or PayPal password
Payment details are handled entirely by PayPal and are never stored on our servers
All pages where personal or payment information is entered are protected by SSL technology — you will see "https" in your browser address bar

Device and browsing information:

IP address
Browser type and version
Pages visited and time spent on site
Referring URL
Device type (desktop, mobile, tablet)

Communications:

Messages you send via email or our contact form
Customer support correspondence

How We Collect Information

Directly from you when you place an order, create an account, or contact us
Automatically through cookies when you browse our site
From third-party services such as PayPal, shipping carriers, and analytics providers as part of fulfilling your order

How We Use Your Information

Order fulfillment:

Process and ship your orders
Send order confirmation and tracking information
Handle returns, refunds, and customer support

Communication:

Respond to questions and support requests
Send transactional emails related to your order
Send marketing emails only if you explicitly opt in

Site improvement:

Analyze visitor behavior to improve the shopping experience
Identify and fix technical issues

Legal and security:

Comply with U.S. laws and regulations
Detect and prevent fraud or unauthorized transactions

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access or misuse. Our store is hosted on Shopify, which maintains industry-standard security practices including SSL encryption.

Credit card and payment details are processed securely through PayPal. We do not store payment information on our servers at any point in the transaction.

We retain your order information only as long as necessary to fulfill this policy or as required by law. To request deletion of your personal data, contact us at support@ilovecarlins.com.

How We Share Your Information

We do not sell your personal information. We do not use your personal information or images for advertising without your consent. We share your information only as necessary to operate our store:

Shopify — to process and store order and payment data
PayPal — to securely handle payment processing
Shipping carriers — to deliver your order
Email service providers — to send order confirmations and support responses
Analytics providers — to understand site traffic and improve the shopping experience
Law enforcement or regulators — when required by law or to protect our legal rights

Cookies

We use cookies and similar technologies to improve browsing experience, analyze site traffic, and support marketing.

Essential cookies: Required for site functionality
Analytics cookies: Understand visitor behavior
Marketing cookies: Show relevant ads if consented

You can control cookies through your browser settings. Disabling certain cookies may affect how the site functions.

Relationship with Shopify

Our store is hosted by Shopify Inc., which acts as a data processor. Shopify stores and processes order and account data according to their privacy policy. Payment information is handled securely by PayPal. We do not access full card details at any point.

Your Rights and Choices

Depending on your location, you may have rights under applicable U.S. state laws, including California (CCPA) and other state privacy regulations. These rights may include:

Access: Request a copy of personal information we hold about you
Correction: Ask us to correct inaccurate information
Deletion: Request deletion of your personal data, subject to legal obligations
Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, email us at support@ilovecarlins.com with your request and the email address associated with your order. We will respond within a reasonable timeframe.

Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, contact us at support@ilovecarlins.com and we will delete it promptly.

International Transfers

Our business operates in the United States and this policy is governed by U.S. law. Your information may be transferred to and processed in the United States. By using our site, you consent to this transfer. We do not specifically target or ship to customers outside the United States.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the date at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.